Shipping & returns
Everything about shipping your BONZE piece.
Delivery areas
BONZE ships to the 27 countries of the European Union.
Lead times
Every piece is printed on demand: allow 5 to 10 working days of production before shipping.
[TO BE COMPLETED: indicative transport times per country].
Shipping fees
[TO BE COMPLETED: shipping fees, free or charged, and from which order value].
Tracking
A tracking number is added to your order as soon as it ships.
You receive a confirmation email with the shipping details.
Returns
[TO BE COMPLETED: return policy — return address, timeframe, required condition of the piece].
[TO BE COMPLETED: refund process].
Faulty piece
If the piece you received is faulty or does not match your order, write to williamaudrain@gmail.com with a photo and a solution will be found case by case.